Prime Property Management

How do I report a maintenance item?

If you need maintenance during regular business hours (Monday - Friday, 8:30a.m. to 5:00 p.m.), you may call the Prime Property Management office at 512-878-1792 to report the problem. To report emergency maintenance needs after business hours, call 512- 878-1792 and listen for instructions to report an emergency request. For police or fire emergencies, dial 911 before calling Prime Property Management.

You may also fill out our online Maintenance Request Form. 

What is considered an emergency?

The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water has leaked into the home. There was a break-in and you have an unsecured entrance to the home. After hours, call (512) 878-1792.

Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

Can I install cable or satellite TV at the property?

Generally yes. However, you must first obtain written permission from Prime Property Management. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident. Any damages to the property caused by the installation will be the responsibility of the tenant. Satellite dishes may not be installed on the roof.

Can I install extra telephone lines?

Generally yes. However, you must also obtain written permission from Prime Property Management to do this. All costs of installing extra phone lines are the responsibility of the resident as well as any damages caused by the installation.

What are my responsibilities if my company transfers me before the end of the lease?

Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to "break a lease". Let your property manager know what is happening as soon as possible so Prime Property Management can begin marketing the property for a replacement resident.

Can I sub-lease the property?

Yes. Your lease agreement allows for subletting or assignment only with written consent from Prime Property Management.

Can I rent a steam cleaner and clean the carpets myself when I move out?

No. All carpets must be professionally cleaned using a company approved by Prime Property Management. You should furnish a copy of their invoice to your property manager at check out.

Can I get a pet after move-in?

Not usually. For more information, please refer to your rental agreement or contact your property manager.

When and how should I give my notice to vacate?

It is important to refer to your lease for the specific terms governing your notice to vacate. In most leases, notice to vacate must be received in the Prime Property Management office in writing on or before the 1st of the month.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to Prime Property Management. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from Prime Property Management to substitute a roommate. (It is not the responsibility of Prime Property Management to arbitrate or mediate problems with multiple tenant situations.)

What happens to the disposition of a roommate's security deposit after move-out?

Security deposits are collected as "security" for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.

I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?

The rent is due on the first of the month. If the rent is not posted in our office by the third we serve a 3-day notice.

I am an excellent resident and take good care of the home. Can you waive my late charges?